Privacy Policy

Who we are

Halvern Quay is operated on site by our hospitality team. This website is operated by Dollar Media Technology Limited on behalf of the property. For privacy questions contact Email guest services or write to Halvern Quay, harbour district, attention: Data Coordinator.

Information we collect

Contact enquiries

When you email or phone guest services, we receive whatever you choose to share — name, email, phone, travel dates, dietary notes, and message content. The on-site enquiry form does not submit data to our servers; it opens your email client locally.

Server logs

Our web host may automatically log technical data: IP address, request time, URL requested, referrer, browser type, and response status. These logs help us maintain security and diagnose errors.

On-premises visits

Staying or dining with us may involve separate registration data (identification for check-in, payment records at the desk). That processing is governed by notices provided at reception and is outside the scope of this website-only policy except where you provide the same contact details by email.

Cookies and tracking

This site does not set advertising cookies or use third-party marketing pixels. We do not show cookie consent banners because we do not deploy non-essential trackers. Essential session mechanisms, if any, are limited to technical delivery of pages.

How we use information

• Respond to enquiries and confirm reservations
• Operate and secure the website
• Comply with legal obligations (tax, gaming regulation where applicable on-premises)
• Improve guest communication — never sold to data brokers

Legal bases

Where applicable law requires a basis: we process enquiry data to take steps at your request before a contract; we process logs for legitimate interests in security and reliability; we may process data to comply with law.

Retention

Enquiry emails are retained up to twenty-four months unless a longer period is needed for an active reservation or dispute. Server logs rotate typically within ninety days. On-premises guest records follow local hospitality and gaming retention rules.

Sharing

We share data with service providers who host email, telephony, or property systems under contract. We may disclose information if required by law or to protect safety. We do not sell personal information.

Your rights

Depending on your location you may have rights to access, correct, delete, restrict, or object to processing, and to data portability. Contact guest services to exercise these rights. You may lodge a complaint with your local supervisory authority.

International transfers

If you contact us from outside our hosting region, your message may be stored or processed where our providers operate. We use appropriate safeguards where required.

Children

This website is not directed at children. Do not submit personal information if you are under sixteen without a guardian's involvement.

Changes

We may update this policy; the effective date at the top will change. Material updates will be noted on this page.